Luminar Share with PC in Network (no WLAN)

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Rob S.

• October 30, 2022 18:04
• Edited

Hello,

 

ist it correct that i cant use Luminar Share with Luminar Neo if i have my Luminar NEO Software on a PC connected same Network by LAN? if i use the App in IOS to connect to a Windows PC it wont work - something i need to setup or is this a missing feature?

 

For me to use this App it is mandatory that i can access workstations connected by LAN as well.

 

So setup is:

-Windows PC with activated Neo by LAN

-iPad or iPhone connected with WLAN into same Network

Error: no connection to Luminar Neo

 

please stay safe that you using the same WLAN <- with your devices.

 

i hope the desc. was helping and a great evening.

 

cheers

 

Rob

 

 

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• 

  Anastasiia Moore

  • October 31, 2022 05:43

  Hi!
  
  If you have any connection issues with Luminar Share, make sure that you use the same network for both Desktop and Mobile and they can communicate with each other. 

  Moreover, please ensure that your Luminar Share app is up-to-date (How to update the app: on iOS; on Android)

  If the connection still fails, please try the steps below.

  First, please find your mobile device’s IP address:

  • instruction for iPhone: https://www.macinstruct.com/tutorials/how-to-find-your-iphones-ip-address/ 
  • instruction for Android: https://help.simpletelly.com/article/329-how-to-find-your-android-device-ip-address

  Then, ping the mobile device from your Desktop:

  • instruction for macOS: https://www.macworld.co.uk/how-to/ping-test-mac-3524076/
  • instruction for Windows: https://www.hellotech.com/guide/for/how-to-do-a-ping-test-windows-10

  If the ping fails:

  1) Try to add exceptions to the firewall

      - instruction for macOS: https://blink.ucsd.edu/technology/security/user-guides/firewall/mac-snow.html 

      - instruction for Windows: https://lexisnexis.custhelp.com/app/answers/answer_view/a_id/1081611/~/adding-exceptions-to-the-windows-firewall 

  2) Try to turn off AP isolation on your router (please refer to one of the links below depending on the model of your router):

      - linksys: https://www.linksys.com/gb/support-article?articleNum=135098 

      - asus: https://www.asus.com/support/FAQ/1044821/ 

      - tp-link: https://www.tp-link.com/us/support/faq/2089/ 

  3) Change the Windows network location to private:

  https://support.microsoft.com/en-us/windows/make-a-wi-fi-network-public-or-private-in-windows-0460117d-8d3e-a7ac-f003-7a0da607448d 

  Please let us know how it goes.

  If the issue persists, please get in touch with our support agents at https://skylum.com/support, and attach the link to this post.

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