Faulty tools…

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Member

• October 30, 2022 11:23

Dear Skylum Team,

 

it is noticeable that you keep releasing new features without providing full functionality. Many tools work incorrectly. The impression is that the tools have 80% of their function. But then these tools are not further developed and raised to 100% functionality.

 

Examples:

Removing power cables usually does not work. Remnants of cables remain in the image, parts of the image are destroyed, etc. These malfunctions are present in every Luminar version since the release. So the tool is not developed further....why???

 

Next example is the masking function. Well, this is certainly the master liga of AI recognition and no software really masters this really well. But what Luminar does there partly is very strange. The sky detection works well, but the sky (as well as other objects) are not masked cleanly. In the sky replacement tool you have a tool where the masking works very accurately. Why not with the masking function?

 

Next example: blurring portrait backgrounds does not work satisfactorily. The subjects are generally not masked cleanly enough. Also, a linear blur filter is missing here.

 

Next example: where are the blend modes in the different maskings? This is an essential feature that is simply missing.

 

This list can be continued here for quite a long time. In pretty much all tools are malfunctions, the full functionality is missing and you do not develop these tools further...? But you should definitely do that.

 

Instead of releasing new tools in 2023, please bring all their tools to full functionality.

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  Hilltops

  • October 30, 2022 11:58

  "Instead of releasing new tools in 2023, please bring all their tools to full functionality." and make this the top photo app it promises to be!

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  Elena Blum

  • October 30, 2022 15:02

  Hi Member,

  Thanks for your feedback. I'll make sure to share it with our team.

  Also, we need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

  https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

  Here's how you can send us the file:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

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  Member

  • October 30, 2022 15:58

  Hi Elena,

  I have written directly to the support and Kate has already replied. I have already sent image files to the support.

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