Faulty tools…




  • Avatar

    "Instead of releasing new tools in 2023, please bring all their tools to full functionality." and make this the top photo app it promises to be!

    Comment actions Permalink
  • Avatar
    Elena Blum

    Hi Member,

    Thanks for your feedback. I'll make sure to share it with our team.

    Also, we need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:


    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 
    Comment actions Permalink
  • Avatar

    Hi Elena,

    I have written directly to the support and Kate has already replied. I have already sent image files to the support.

    Comment actions Permalink

Please sign in to leave a comment.