Catalog is gone

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Myrna Walsh

• October 29, 2022 16:20

On Mac, just installed Ventura update.  Neo doesn't connect to catalog. Keeps crashing. Uninstalled and fresh reinstalled neo, but same issue.  My images (160,000 !!) are on an external hard drive. How do I reinstall or create a new catalog?  May have missed it but didn't see information online.  Have the errors reports if that helps.

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  Myrna Walsh

  • October 29, 2022 16:23

  A few more things: Neo Preferences is greyed out, and I tried to Add photos to catalog and that doesn't work, either.  Any help is appreciated, since I can't use Neo right now.

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  Elena Blum

  • October 30, 2022 07:20

  Hi Myrna, 

  I definitely understand your concern. Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

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