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5 comments

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    Anastasiia Moore

    Hi!
    This camera is listed as supported by Luminar Neo:

    https://media.macphun.com/uploads/uploads/luminar/Luminar_Neo_141_Supported_Cameras.pdf

    Do you have any issues with processing RAW photos?

    If so, please send us the original image you're working with:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
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    Glenn Low

    When will you support High Efficiency RAW? The camera has been out for 10 months!! Your suggestion of converting to DNG then using Neo didn't give me good results so I returned to Lightroom. This is not a good situation for lovers of Luminar. Please make this a priority ASAP. I know Nikon is not a market leader any more but we need your help. Thanks.

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    Glenn Low

    Sorry that should have been High Efficiency* RAW in my previous request.

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    Kate Williams

    Hi Glenn - 

    Currently, the software works with the lossless-compressed files taken with this camera. 

    At the moment, we can't commit to an exact timeframe for this format support; however, I'll ensure that your request is heard. Therefore, if the lack of high-efficiency RAW support is a deal-breaker for you, we can offer you a refund. If you'd like to proceed this way, please contact us at https://skylum.com/support

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    Glenn Low

    Hi Kate,

    I've been with Aurora, Luminar for years and will continue to support you so try your best to address the other nikon Z9 RAW support issues. I've used Luminar as a stand alone software even when you didn't have layers, dodge and burn and copy and paste, I adapted until you did. So now that I know you support lossless compressed RAW I've switched to this mode. Pity Skylum didn't send out a 2 sentence email notifying customers of the Z9 support. I have over 3300 files from a job a few days ago that now need to be converted to DNG.

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