luminar neo noiseless ai
Answeredupdated to latest neo and noiseless ai on windows 10
noiseless ai works processing photo then photo goes black
when i zoom in and out i can see photo again the goes black again please help
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Hi Jason!
Please kindly reach out to our support team via https://skylum.com/support so we could investigate the issue you have encountered.
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I've just upgraded to 1.4.2 and now have the same issue with Noiseless AI.
After applying Noiseless AI the image is black, I can't see it so can't do any more edits.
After closing Luminar Neo and opening it again, the image I applied Noiseless AI to is now visible and noiseless has been applied but the image is displaying in black and white not colour.
I will contact support but just adding it here as well in case others see a similar problem.
I'm on Windows 10.
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Hi Derek,
I'd recommend updating your GPU drivers:
- Intel (click this text to open link)
- AMD (click this text to open link)
- Nvidia (click this text to open link)
If you have more than one graphics card, please try to switch to the discrete one.
If your discrete card is Nvidia, choose the 'High-performance NVIDIA graphics processor' for the app in Nvidia Control Panel > Program Settings. You can find the instructions here
If your discrete card is AMD, the video instruction is accessible here.
If the issue remains, our support team will be happy to look into this for you.
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Hi cristiano resta,
Our devs are still investigating the issue and looking for a fix. Please accept my apologies for the inconvenience!
Our support team usually responds within 24 hours, but now due to an increased number of incoming requests, it can take us a bit more time to get back to you. Thank you for your understanding!
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I have found a workaround that 'fixes' this problem for me.
In Neo... File -> Preferences -> Use Graphics Processor -> Off
I guess this switches off the use of the GPU processing for Noiseless AI that was introduced in 1.4.2. Noiseless AI is now slow again, as it was before 1.4.2, but it does work. It's not something I expect to use often, so slow and working is acceptable for me. I realise that won't be the case for everyone.
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