Exporting

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    Katherine Nelson

    Hi Jovy,

    Could you specify if you are using any antivirus software? Could you try to disable it and check if the issue remains?

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    jovy fullon

    Good day, I have Bitdefender antivirus, the export is working now, but sometimes its not, now my problem is when i try to switch tab from catalog to edit or presets, the app closes and i have to lunch it again.

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    Agatha Winter

    Hi Jovy - Could you please send us event logs?

    1. Reproduce the issue (i.e. crash). 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request via https://skylum.com/support.

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

    Looking forward to hearing from you.

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    jovy fullon

    done! thank you for the guide

     

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