Crash after crash
I have contacted support about this, I have Neo recently downloaded and paid for, prior to that I was using AI and still have that installed... It crashed every few minutes, AI did that also. Support e mailed me and gave me comprehensive steps to uninstall and re install the programme which I have done and it is still doing the same thing! So frustrating, I am trying to complete a wedding edit using the same workflow (for obvious reasons) and cant.. I have a lot of memory on my PC and am running the latest programmes. Before I really lose my mind does anyone have any ideas?
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Hi Member,
Have you tried creating a new catalog and editing the images from there?
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I have been having the same issue. Support is very supportive but cannot duplicate.
I recently upgraded from Windows 10 to 11 so I thought it may have been the install. Uninstalled, cleared registry , reinstalled - still happening.
Support thought it could be the catalog but I created a new one and was able to duplicate the issue in the new catalog.
For me, sometimes it crashes and other times it just stalls, eventually crashes and takes Windows 11 with it. Often, when it stalls, it takes all other programs - like Google Chrome down too. So that is super weird. I am wondering if it does not play well with Windows 11.
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Member, As far as I can see, one of our support agents has sent you more steps to try, please let us know if it helps.
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