Luminar Neo freezing
AnsweredI have just purchased the latest version of Luminar Neo. I have purchased and downloaded a bundle from Cleverphotographer.com. Everything was fine until I tried to install the presets and it all went pearshaped from then. Everytime I try to expand (see all) the textures, overlays, etc it freezes and I have to restart Neo. Skies has also disappeared. I cannot figure out how to uninstall and reinstall Neo (if that will even work) to try and get back to basics.
-
Hi Melanie,
Please try reinstalling the app in the following way:
- Delete the app with AppCleaner. Download AppCleaner from here: http://www.freemacsoft.net/appcleaner
Drag Luminar Neo from your Applications folder into the AppCleaner window. When removing Luminar, mark all the files and folders in the list, except for RTW788AXG3.com.skylum.luminarNeo. - Go to Pictures -> Luminar Neo Catalog and rename this folder (if you have created the Catalog in another Location, please navigate there and rename the Catalog folder). You can choose any name you like.
- Open Luminar Neo Catalog folder, locate the file Luminar Neo Catalog.luminarneo and change its name too.
- Go to Application Support (launch Finder > Go > Go to Folder > paste /Library/Application Support/Skylum Software and delete Luminar Neo folder.
- Go to Terminal and paste: defaults delete com.skylum.luminarneo, then press Enter
- After that please install Luminar Neo back from the link below:
https://skylum.com/download/luminar-neo-paid
- Delete the app with AppCleaner. Download AppCleaner from here: http://www.freemacsoft.net/appcleaner
Please sign in to leave a comment.
Comments
1 comment