Slowing down over time

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Edward Leetham

• September 22, 2022 11:17

I'm using Luminar Neo 1.3.1 and open a single photo at a time, process it, export it and then open the next photo.  After doing this a few times it's noticeably slower.  Then if I try to close Neo it won't close down, so I have to force quit.

I didn't have this problem with earlier versions.  Has something changed or am I using Neo wrongly?

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  Margaret Bright

  • September 22, 2022 13:22

  Hi Edward,

  A new update was just released about an hour ago. Would you mind installing the newest version and checking if the same issue occurs in it?

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  Edward Leetham

  • September 22, 2022 15:23

  Hi Margaret,

  I've installed the new update but still have the problem.  I'm working on .RW2 files and for each one I select a Preset and then switch to Edit to finish it off before exporting back to my laptop.

  Regards, Edward

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  Katherine Nelson

  • September 23, 2022 07:28

  Hi Edward,

  Let's try reinstalling Luminar Neo. We recommend doing a full uninstall with AppCleaner. AppCleaner is a free app that automatically removes not only applications but also the related files, making 'clean' uninstall easy.

  • Download AppCleaner from here (click this text to open the link).
  • Install AppCleaner and start it.
  • Drag Luminar from your Applications folder into the AppCleaner window. When removing Luminar, mark all the files and folders on the list, except for RTW788AXG3.com.skylum.luminarNeo
  • Once you've uninstalled Luminar Neo, restart your Mac and download a fresh version of Luminar from here: 
    https://skylum.com/download/luminar-neo-paid

  Here is the video tutorial you might find helpful: https://www.dropbox.com/s/poak20bxywarzxz/Screen%20Recording%202021-12-28%20at%2012.56.57.mov?dl=0

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