Unable to load after installation of 1.3.1

Answered

Comments

1 comment

  • Avatar
    Anastasiia Moore

    Hi David,

    I'm sorry to hear you encountered this issue!

    Could you please send us event logs?

    1. Reproduce the issue (launch the app and wait till the splash screen appears)
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request at https://skylum.com/support. Our support agents will check the file and gladly help you.

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

    Looking forward to hearing from you.

    0
    Comment actions Permalink

Please sign in to leave a comment.