I purchased the basic background and mixed background and then purchased Luminar Neo but am not able to add either background preset to Luminar NEO or Luminar AI.
I click on File - Add Neo preset collection - go to the collection saved on my MacBook, click on the folder but all of the files are grayed out and cannot be added.
Any help would be greatly appreciated.
Here is what it looks like when I try to add the preset:
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