Luminar Neo 1.3.1 crashing while starting after update

Answered

Follow

Swami Paramatmananda

• August 31, 2022 12:46

Luminar Neo 1.3.1 crashing while starting after update

-1

• 

  Katherine Nelson

  • August 31, 2022 15:02

  Hi Swami,

  We'd be grateful if you could provide us with the event logs:

  1. Reproduce the issue. 
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your support request via https://skylum.com/support
  10. A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

   

  0

  Comment actions Permalink
• 

  David Frampton

  • September 03, 2022 02:32

  Yep……Neo broke for me on 2 PCs (Win 10 & a Win 11) with Neo 1.2.1…….and Skyllum has NOT fixed the issue after many, many support sessions

  0

  Comment actions Permalink
• 

  Austin Miller

  • September 03, 2022 11:52

  Hello David,

  Could you please specif if the update 1.3.0 is also crashing?

  0

  Comment actions Permalink
• 

  David Frampton

  • September 03, 2022 13:19

  Yes…..it crashes and burns

  0

  Comment actions Permalink
• 

  Elena O'Brien

  • September 04, 2022 07:25

  Hi David Frampton,

  Could you please send the log events to our support team as instructed by Katherine Nelson previously? 

  0

  Comment actions Permalink
• 

  David Frampton

  • September 04, 2022 11:26

  I’ve sent the logs multiple times (both pcs) to support!!

  0

  Comment actions Permalink
• 

  Ivan Azure

  • September 06, 2022 15:45

  Hi David,

  We have answered you via support@skylum.com. It would be more effective to continue the conversation through email.

  0

  Comment actions Permalink

Please sign in to leave a comment.