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7 comments

  • Avatar
    Katherine Nelson

    Hi Swami,

    We'd be grateful if you could provide us with the event logs:

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request via https://skylum.com/support
    10. A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

     

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  • Avatar
    David Frampton

    Yep……Neo broke for me on 2 PCs (Win 10 & a Win 11) with Neo 1.2.1…….and Skyllum has NOT fixed the issue after many, many support sessions

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    Austin Miller

    Hello David,

    Could you please specif if the update 1.3.0 is also crashing?

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    David Frampton

    Yes…..it crashes and burns

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  • Avatar
    Elena O'Brien

    Hi David Frampton,

    Could you please send the log events to our support team as instructed by Katherine Nelson previously? 

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    David Frampton

    I’ve sent the logs multiple times (both pcs) to support!!

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    Ivan Azure

    Hi David,

    We have answered you via support@skylum.com. It would be more effective to continue the conversation through email.

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