Updates freezing up

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7 comments

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    Roy Blackwell

    Don't know if you are alone, but I had no issues downloading/installing the 1.3.0 update on my Windows 11 machine.

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    Michael Pegg

    I too had no problems with 1.3 update.

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    Katherine Nelson

    Hi David Czaya,

    Please kindly contact our support team via https://skylum.com/support and we will sort it out for you!

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    Hilltops

    I've had moments too when I thought the installation had frozen up but I just waited and let it do its thing. 

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    David Czaya

    I finally got it to finish the installation on the fourth try. I don't know how long it took. I left the room after about ten minutes.

    At least I know some others have the problem and some others don't have the problem. ;-)

    I really do appreciate the replies!! Thank you.

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    David Frampton

    Yep……Neo broke for me on 2 PCs (Win 10 & a Win 11) with Neo 1.2.1…….and Skyllum has NOT fixed the issue after many, many support sessions

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    Ivan Azure

    Hi David,

    The team is sorry to hear that the issues persist. Still, we recommend continuing the troubleshooting sessions via support@skylum.com since it will be more effective. 

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