Luminar Neo 1.2.1: Enjoy a smoother experience

Pinned

Comments

17 comments

  • Avatar
    Mark Haskell-Cooper

    Thank you for your efforts - it is appreciated.

    0
    Comment actions Permalink
  • Avatar
    Bogdan Motas

    Upon installing this update, I got a trojan warning from my antivirus software.

    2
    Comment actions Permalink
  • Avatar
    Steve Daggar

    I also received same trojan warning from Kaspersky. Update process was terminated

    1
    Comment actions Permalink
  • Avatar
    Andreas Freymuth

    The same here. Tried to install the Update and got a warning from Kaspersky. Luminar Neo was automatically removed from my PC. I tried to reinstall from my Customer Page but the same warning occured.

    0
    Comment actions Permalink
  • Avatar
    Jeroen van der Wardt

    If you disable Kaspersky to take automatic actions then it's possible to install. But when you do it Kaspersky will tell you that Luminar wants access to personal data from the Kaspersky folder. So I don't really trust it to allow this. 

    0
    Comment actions Permalink
  • Avatar
    Tania Taylor

    Hi! Please check my response in this thread https://community.skylum.com/hc/en-us/community/posts/7101259432466 

    0
    Comment actions Permalink
  • Avatar
    Mark Haskell-Cooper

    Personally I would not trust Kaspersky - as it is a russian oufit. I installed on my machine with no errors or problems from my anti virus. I believe this to be a false positive from Kaspersky, Just my 2 cents worth as they say.

    2
    Comment actions Permalink
  • Avatar
    Jeroen van der Wardt

    Could be a false positive, but I trust Ukrainians just as much as Russians. Their government hopefully doesn't have anything to do with the software their citizens make. Government could be involved with Kaspersky, but also with all AI companies in Ukraine. We don't know

    -1
    Comment actions Permalink
  • Avatar
    Mark Haskell-Cooper

    Jeroen,

    Ok you make some fair comments - at the end of the day we really don't know, but quite a few have posted that they have had the same issue, What now?????

    0
    Comment actions Permalink
  • Avatar
    Roy Blackwell

    Do not trust Kaspersky.

    2
    Comment actions Permalink
  • Avatar
    Tania Taylor

    Please try to update your Kaspersky antivirus bases and see if the issue persists. If so, please send us the trace log of the product containing the detection. Here are the instructions for how to obtain trace logs https://support.kaspersky.com/common/diagnostics/12797?utm_source=virus_lab_notifications&utm_medium=email&utm_campaign=virus_lab

    You can send the log to skylum.com/support.

    1
    Comment actions Permalink
  • Avatar
    Michael Pegg

    No problem with Windows 11 virus checker and I have used this for many years, even when I paid for it, and found it reliable. Like it all in with Windows.

    1
    Comment actions Permalink
  • Avatar
    Steve Daggar

    so yesterday it seemed like Kaspersky killed the update before it completed, but when I check Luminar for updates now, I'm on latest version 1.2.1 (10104)  & Luminar working fine

    1
    Comment actions Permalink
  • Avatar
    Member

    Alina Skylum is there any possibility to get off-line installer ? Much appreciated, thanks. 

    0
    Comment actions Permalink
  • Avatar
    Katherine Nelson

    Hi! Please reach out to our support team via https://skylum.com/support and we'll provide you with the alternative installer.

    0
    Comment actions Permalink
  • Avatar
    Jonathan Gordon

    Neo is unusable as a smart object in Photoshop currently. When I finish my adjustments and export the file Photoshop locks up and I have to kill the process .

    0
    Comment actions Permalink
  • Avatar
    Austin Miller

    Hello Jonathan,

    It looks like you have faced the known issue.

    Our developers are working on fixing it in one of the future updates!

    0
    Comment actions Permalink

Please sign in to leave a comment.