Unable to activate Luminar AI on my mac computer

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    Austin Miller

    Hello Peter,

    Please use the link below to download Luminarᴬᴵ: 

    https://skylum.com/download/luminar-ai-download

    Check out the activation guide here: https://manual.skylum.com/ai/en/topic/activating-luminar-ai

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    Peter Wang

    Thanks for your suggestion. Unfortunately, my problem is that the Lumbar AI macOS edition doesn't give me a chance to input my Skylum account, when I click "activate" menu, it only show my a dialog to buy the product. I'm still having the issue.
    Peter

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    Tania Taylor

    Hi Peter!

    Could you please check if your activation window looks like this?

    If so, it means that you're trying to activate the AppStore version, while most likely you've purchased a website version of the app. The two apps are not interchangeable. Please make sure you download and activate the website version of the app https://skylum.com/download/luminar-ai-download.

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    Peter Wang

    Hi there,

    I do see the same "purchase" dialog as the one above. I'll download the website version again then try again. Thanks!

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    Peter Wang

    Hello there again,

    Is there difference in performance between AppStore version and website version. In website version, is the actual computing happened at Skylum server and there are a lot of data needs to be uploaded during the editing?

    Peter

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    Tania Taylor

    Peter Wang

    The AppStore and website versions of the app differ in terms of activation and plugin use (the AppStore app can't be used as a plugin for PS and LR), and that's basically it.

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