Unable to activate Luminar AI on my mac computer

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Peter Wang

• August 10, 2022 16:35

Hi there,

I purchased 1 seat of Luminar AI and used it on a Windows PC first. Now I noticed that Luminar AI (trail) runs much fatser on my mac computer with Apple M1 chip so I decided to activate it for my mac computer. 

First I reset that seat so that I have 1 seat available for me to use on macOS. However, in Luminar AI macOS edition, there is no place that allows me to input my account and activate it. The popped out dialog only shows the options to "buy" the software, the "restore purchase" also no result. 

Anyone at Skylum can help, thank! 

Peter 

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  Austin Miller

  • August 11, 2022 16:40

  Hello Peter,

  Please use the link below to download Luminarᴬᴵ: 

  https://skylum.com/download/luminar-ai-download

  Check out the activation guide here: https://manual.skylum.com/ai/en/topic/activating-luminar-ai

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  Peter Wang

  • August 12, 2022 01:10

  Thanks for your suggestion. Unfortunately, my problem is that the Lumbar AI macOS edition doesn't give me a chance to input my Skylum account, when I click "activate" menu, it only show my a dialog to buy the product. I'm still having the issue.
  Peter

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  Tania Taylor

  • August 12, 2022 12:02

  Hi Peter!

  Could you please check if your activation window looks like this?

  

  If so, it means that you're trying to activate the AppStore version, while most likely you've purchased a website version of the app. The two apps are not interchangeable. Please make sure you download and activate the website version of the app https://skylum.com/download/luminar-ai-download.

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  Peter Wang

  • August 12, 2022 15:06

  Hi there,

  I do see the same "purchase" dialog as the one above. I'll download the website version again then try again. Thanks!

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  Peter Wang

  • August 12, 2022 15:09

  Hello there again,

  Is there difference in performance between AppStore version and website version. In website version, is the actual computing happened at Skylum server and there are a lot of data needs to be uploaded during the editing?

  Peter

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  Tania Taylor

  • August 12, 2022 15:46

  Peter Wang

  The AppStore and website versions of the app differ in terms of activation and plugin use (the AppStore app can't be used as a plugin for PS and LR), and that's basically it.

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