About Data Collection
Answered
The "Data Provision" in the preferences was enabled without my permission. I always disable it. I recently reinstalled Luminar Neo. That is the only timing I can think of that has changed. I know you say it is anonymous, but I still want to know.
- What specific information did you send?
- What location on the Mac is the file that is the source of that provision stored?
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Hello,
Are you referring to the "Analytics" in the Preferences? Please see the screenshot: https://prnt.sc/KldZthW5Om3XIf so, let me highlight that the data we collect does not include any personal information. We only collect information that pertains to the issue (in case the user encounters an issue): the error code, OS version, app version, and the machine identifier.
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If you were anonymous, what would you be allowed to do?
For example, I don't want to know the user name of my computer or even the name of my HDD/SSD.What exactly are you collecting?
Where is the original data provided placed? General applications store such data in a fixed location. -
Hi,
The analytics software integrated into Luminar collects data on how often users use the software, events that occur within the software, which features are used and how often, which buttons are clicked and how often, how much time users spend processing photos (as aggregated usage data), and overall performance metrics. It also helps us identify the source of application downloads.
The data we obtain with the help of this in-app analytics software does not include any personal information. In other words, this data is not connected to a name, email address, or other personally identifiable information in any way.
Here you can find more info on where data is stored: https://skylum.com/legal#where-we-store-your-personal-data
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Will need some time to double check that. Once I have more details, I will leave the information here in thread.
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