Canon M50 MKII RAW file issue

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    Margaret Bright

    Dear Member,

    Could you please check the Edits tab and see if you have by any chance already applied any edits to this image? If the image is unedited and yet it does not get recognized as a RAW file, please get in touch with our support team at https://skylum.com/support. 

    Please send them the image for testing purposes.

    Here's how you can send the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
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