Exif Information - "Lens: No Data" in Catalog Mode

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    Tania Taylor

    Hi Dennis Richards!

    Thank you for reporting this issue!

    I've passed your concern on to our tech team, but I'm afraid there's no ETA for the fix at the moment. We appreciate your understanding.

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    Mark Haskell-Cooper

    I have the same issue, but I am sure this will be fixed at some point. I am also unable to change white balance either, Hope there will be a fix for that as well,

    Mark

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    Helga Hufflepuff

    Hi Mark Haskell-Cooper,

    Problem with the white balance should have been resolved in one of our previous versions. Can you please reach us via https://skylum.com/support , so we can learn more? Look forward to hearing from you. 

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    Mark Haskell-Cooper

    Hi Helga,

    Think I may have made a mistake or 2. The program was set to run as administrator, and also I was looking at jpegs and not Raw image. Would also ask though:-

    Under camera profile my camera does not appear only have the choice of default profile or add from DNG - which I have no photos converted to DNG. My camera is a Nikon D500 - so how do I fix this please?I would have thought that this information would be picked up from a raw file.

    Many thanks 

    Mark

     

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    Helga Rowles

    Hi Mark,

    You can change the white balance in the Color section of the Develop tool:


    As for the absence of camera profiles, please send us a RAW photo taken with your camera to skylum.com/support. We will check why camera profiles do not show.

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    Mark Haskell-Cooper

    Hi Helga Rowles,

    Thanks for the reply, but I am sorry to say that I am unable to change white balance under colour in the developer section - I did know that that is where to make the change. I will therefore send a Raw image from my Camera for you to check as suggested.I have tried to send you a raw image - but too large to send, any ideas?

    Thanks

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    Helga Rowles

    If the image is too large, you can upload it to wetransfer:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

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    Mark Haskell-Cooper

    Hi Helga Rowles.

    Things have proggressed - your support person  Kostiantyn has got back to me with a solution to my issues, also I was able to upload my image directly to your dropbox as I was given instructions how to do so,

    For the time being my issues are resolved - many thanks to you and the team.

    Mark

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    Andrew Roper

    I am also concerned that my Nikon lenses do not show up in the file information i.e. Lens - no data. Hopefully this will be resolved soon.

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    Anastasiia Moore

    Hi Andrew Roper,

    Could you please send the original photo you're working with to our support team?

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

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    Andrew Roper

    My file, no Nikon lens data https://we.tl/t-IhlMjwIy7S

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    Margaret Bright

    Andrew, please send the file to https://skylum.com/support so that our team could investigate the issue. Thank you!

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