Why won't AI open my RAW file?

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    Kate Williams

    Hi Stuart,

    Are you able to open the when clicking on the + button in Luminar > Add image? (which is the preferred way to open photos)

    If not, can you open this file in a new Catalog? Please click File > Catalog > New to create one. 

    In case the file still cannot be added, please provide us with it at https://skylum.com/support 

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support

    Looking forward to hearing from you.

     

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