Error when installing NEO or AI. Not enough free disk space

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Héctor Lizarraga

• July 21, 2022 15:36

I can't install NEO nor AI in a disk with more than enough free disk space.

The installer says that 9GB are required. The destination free disk space is 139GB, moooore than enough.

To me, it seems that the free space checking is hardcoded into the installer (C:).

C'mon, this is basic stuff!!! I can't believe this is happening at the installer level.

 

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  Héctor Lizarraga

  • July 21, 2022 15:55
  • Edited

  UPDATE:

  When using an alternative installer from this post:

  https://community.skylum.com/hc/en-us/community/posts/6427161064338-We-re-having-trouble-installing-Luminar-Neo-There-isn-t-enough-storage-space-available-to-install-Luminar-Neo-Solutions

  The installer says the same altough the installation destiny it's the disk with 139GB free disk space!

  

  Confirmed: the destiny disk of both installers online and offline, are harcoded.

  This is just insane.

   

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  Héctor Lizarraga

  • July 21, 2022 16:12
  • Edited

  Another UPDATE:

  I was able to install AI by changing my TEMP/TMP system variables, setting them to the hard disk where I have plenty of free space.

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  Katherine Nelson

  • July 21, 2022 16:24

  Hi Hector!

  I am sorry to hear you have encountered this issue.

  As far as I can see, you have tried to launch the alternative installer on a different drive. Could you kindly try to run the .msi installer on E: drive as well?

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  Héctor Lizarraga

  • July 21, 2022 16:31

  Another update:

  I was able to install NEO via the offline installer in the post I attached before. However ... despite having indicated on my system that the TEMP directory is on another disk, I had to indicate to the MSI installer, the TARGET parameter so that first the content would be unzipped there and then proceed with the installation:

  https://stackoverflow.com/questions/4570242/how-to-change-a-msi-installers-extraction-folder

  msiexec /a e:\Win_Luminar_Neo.msi TARGETDIR=e:\temp

  Suggestion:

  Improve the installer's experience, it may lead more than one customer to frustration.

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