Bought product and never recieved my activation key through email



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    Kate Williams

    Hi Jessica,

    Luminar AI doesn't have a license code, it's activated via the log-in to the Skylum account within the app. 

    If you don't see Luminar AI listed in the My Software tab of your Skylum account (, please contact us at and provide us with as much of the following information as possible so we could locate your purchase:

    • The email address used for your purchase
    • Any alternate email addresses you may have used for your purchase
    • Your order number (it should look something like MACXXXXXX-XXXX-XXXXX, where X is a digit)
    • Your PayPal receipt
    • Transaction details from your bank

    Looking forward to hearing from you.

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