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3 comments

  • Official comment
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    Helga Rowles

    Hi Jan,

    Are you trying to connect Luminar Neo to Luminar Share?

    If you have issues installing Luminar Neo, please use this link:
    https://skylum.com/download/luminar-neo-paid

    If further help is needed, please contact our support team at http://skylum.com/support 
    We will be sure to look into this

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  • Avatar
    Jan Klarenbeek

    hi 

    it doest do anything after I press start after the download and qr scan 

    on my iMac the it stops and shuts down and on my mobile I keep seeing start Luminar on desktop

     

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  • Avatar
    Kate Williams

    Hi Jan, 

    Appreciate the clarification. This needs a more detailed examination. Please reach out to us at https://skylum.com/support or support@skylum.com

    Kindly make sure to attach your system summary to the request. Here's how to obtain it:

    Click on the Apple logo in the upper left corner of your screen, click About This Mac, and take a screenshot of the window that opens. Check out this article (click this text to open the link) about making screenshots on Mac if you need help with that. Attach the screenshot to your support request. 

     

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