You guys should just give HDR merge to every aurora user for free

I received email saying I would get HDR merge for free if i bought Neo now. I hope that means I'll get it for free since I already have Neo.

However, i think you guys should give HDR merge to every Aurora user for free with no strings. You guys dropped the ball on Aurora and stopped supporting it and did not fix bugs or usability issues. And when asked about it you said there would be some sort of update 'soon'. That was two years ago.

In my opinion, it makes skylum look very untrustworthy if you fail to fix a product you sold (and are still selling) for over 3 years and then start selling something similar to it. Will HDR merge have the same bugs as aurora does or did you at least bother to fix them in this?

I will say I would not pay for HDR merge. I paid for aurora and did not get everything I paid for. I wouldn't pay you again for the same software.

It's a shame because for the most part i think you guys put out some good software and at a very good price. But even if you just sold it for a $1, I would still expect to get everything I paid for. Being very affordable doesn't mean you also get to be dishonest.

Official comment

Helga Rowles

July 16, 2022 06:41

Hi Ian! Thank you so much for taking the time to share your comments with us.
I will definitely share your feedback with the team.

Since you already have Aurora HDR and Luminar Neo, you will definitely get HDR Merge for free.

Nicole Young

July 15, 2022 23:44

I don't think you would get the new HDR software for free, the language in the email was a little misleading ... but it is saying that you get an HDR sky pack for free if you purchase Neo with the new HDR merge software.

Roy Blackwell

July 16, 2022 13:46

This post explains the assorted options to get HDR Merge:

https://community.skylum.com/hc/en-us/community/posts/6642319680786/comments/6643539827858

You guys should just give HDR merge to every aurora user for free

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