Tried to create a new folder and raw images are deleted and replaced with other photos

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    Helga Rowles

    Hi Kevin,

    We will be sure to find the cause of the issue as soon as possible! Could you please contact us at skylum.com/support so we can take a closer look at it? Please attach a link to this post to your support request. Besides, please specify whether your photos are located on an internal drive/external drive/NAS, etc.

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    Kevin Lewis

    Hi Helga,

    Thank you for the response, not sure if this is the link you need; https://community.skylum.com/hc/en-us/community/posts/6640184021906-Tried-to-create-a-new-folder-and-raw-images-are-deleted-and-replaced-with-other-photos

    To answer your question the photos are located on both internal and external drives.  I have already restored them.  I do have additional information for you, as best as I can remember these are the steps I followed:

    I wanted to create a new folder, I right clicked either on an existing main folder or the plus sign next to the main folder.  Next I selected add folder. I did not receive a dialog box, nor did the tree view of folders add a new empty folder for me to rename.  What appeared to happen was some sort of import process started, when it ended all the subfolders were duplicated and contained the tutorial photos from Affinity.

    Deleting the duped subfolders, got rid of the "imported" photos but also deleted the raw images, since restored.  The deleted edited photos were thankfully not deleted, the path to them was lost. Right clicking a subfolder for the edited photos, choosing Show in Finder confirmed the presence of the photos.  Right clicking the same subfolder, choosing Import photos to this folder, selecting copy photos and pushing enter, imported the selected photos.  This also reestablished the links back to all the other edited photos and updated the catalog.

    There are some photos that have found their way into incorrect subfolders, easily corrected.  The albums will all need to be repopulated again just a matter of time.

    Interesting to note any record of edited affinity photos in the finder is longer there.  The eBook is present, the tutorial photos are there, photos developed and edited in Affinity are gone. Not saying Luminar caused that but may be related?

    Please don't hesitate to reach out if I can be off further help.  If I remember anything else I will add it here.

    Kevin

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    Kate Williams

    Hi Kevin,

    That's the right link, it'd be helpful for the support team so that they could quickly locate the corresponding forum thread when you file a request with them (at https://skylum.com/support)

    Is the main folder on the internal or external drive? 

    Are you able to recreate the issue again now? (You can create a backup copy of the Luminar Catalog folder (it's stored in the Pictures folder by default, just to be on the safe side)

    If so, we'd appreciate a screen recording. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

     

     

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