Database Opening failed: Solutions

If you receive the 'Database Opening Failed' error message on launch, you may want to try the following steps:

1. Make sure Luminar is closed.
2. Locate your Luminar Neo Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
3. Rename the Luminar Neo Catalog folder. Choose any name you like. Don't remove this folder.
4. Press the Windows logo key + R.
5. Type %appdata%\Luminar Neo in the dialog box that opens and press Enter on your keyboard.
6. Next, remove all the contents in the Luminar Neo folder you opened in Step 5. Please note that this will remove your user presets, skies, etc., so back up the folder into a safe location before removing it if necessary. You can put these items back later.
7. Launch Luminar Neo. Activate the software by logging in to your Skylum account.

You may also want to ensure that you've added Luminar to your antivirus software exceptions list.

If the error message remains, our team at https://skylum.com/support will be happy to look into it for you.