The connection has timed out. Check your internet, antivirus, or firewall settings and try again: Solutions

If you experience connectivity issues or the following errors when installing or activating Luminar Neo, please try the steps given in this article:

• The connection has timed out. Check your internet, antivirus, or firewall settings and try again
• We’re having trouble connecting. Please check your internet connection and try again.
• To login into your Skylum Account, please connect your device to the Internet 

1. Turn off Windows Defender Firewall or add the app to the list of its exceptions.
2. Either turn off your anti-virus or add Luminar to its list of exclusions. Consult your anti-virus manual for help.
3. If your router has a firewall, temporarily disable it as well.
4. Try an alternative Internet connection if possible - there may be a setting on your network that blocks outgoing connections. For instance, you can connect to your phone’s hotspot. 
5. If the solution above doesn't work, please try resetting the hosts file to the default value. You can find the instructions here. 

Still have problems? Please reach out to our support team at https://skylum.com/support for further investigation.