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7 comments

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    Michael Pegg

    Sorry I'm confuse as when you went to the tools and amended develop raw from 176 to 179 and then 178.  Each time it remembered the change and I did not see a 0. Can you explain a little more?

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    Martin Weber

    Yes,
    look at the corners of the picture. You can see the vignette, as if the filter was not applied. I enter the tool and see, that there is a devignette applied, but it is not active in the picture. When I change it, it is active again. But only until I leave the tool section. As you can see, the picture resets to a state, as if the applied filter is not applied again, after a short period of time and an interaction. You can actually see the vignette appearing again, after I zoom in and out again.
    It is a CR3 Raw. This persists when exporting to jpg and persists after a restart. This tool is simply not usable - it does not apply correctly.

    Edit: It does not apply correctly - for me!

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    Katherine Nelson

    Hi Martin,

    Could you kindly send us the original file you are working with?

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
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    Martin Weber

    Hi Katherine,

    off course. Here is the link.

    https://1drv.ms/u/s!Anmgf-ouKuJ4ie4ophcmLutO4gikmA?e=x16Bp2

    I should add, that this has never happened before and does not happen with many pictures, although I have had it already, two, maybe three times.

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    Elena Blum

    Hi Martin,

    Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.

    Could you please let us know your hardware configuration?

    N.B. The links are clickable and show the screenshots that can guide you, if necessary.

    Here is the video tutorial on how to retrieve your system infohttps://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8     

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    Martin Weber

    Hi Elena,

    get it from the link below.

    https://1drv.ms/t/s!Anmgf-ouKuJ4ie4u3dsOrZvx-v4ccg?e=3fdA6O

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    Kate Williams

    Hi Martin,

    I seem to have reproduced this behavior and reported this to our tech team. We already have a task to fix a very similar issue, and this one may be related if not stem from the same root altogether. Our specialists will review it and, if necessary, update the already existing task. 

     

     

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