AI says my Email account doesn't match

Answered

Follow

Joseph Chavez

• June 19, 2022 18:08

My email doesn't match their records but they sent the license info.  But the program won't open because it doesn't recognize my email address.  But they sent the program to my email account,.  Go figure.

0

• 

  Elena O'Brien

  • June 20, 2022 12:24

  Hi Joseph Chavez,

  Could you please let us know if you are able to access your Skylum account?

  Please login here:

  https://skylum.com/user/login 

  In case you forgot your password you can reset it here: 

  https://skylum.com/user/request-password-reset 

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/5d70083f2e9540cdac11d7852faf37c6 

  Please let me know how it goes.

  0

  Comment actions Permalink

Please sign in to leave a comment.