Luminar NEO update today

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    Katherine Nelson

    Hi Graham,

    We'd be grateful if could provide us with the event logs:

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request via https://skylum.com/support.

    A video tutorial on how to collect logs: https://www.loom.com/share/d7d8325cb83b4539a0a2dae3ebf286f6 

     

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    Graham Remington

    I have done what you told me to do , what now?

     

    GRAHAM REMINGTON

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    Katherine Nelson

    Graham Remington, please attach the file to your support request via https://skylum.com/support so our team could investigate the issue you have encountered. 

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