Can't add photos

Answered

Member

June 11, 2022 09:04

Hi, i click luminar neo> file> edit single image... and i chose the photo i want to add and i click it/open but nothing happened how to do it

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1 comment

Agatha Winter

June 11, 2022 13:18
Hi! Could you please let me know where the images are located? (Internal disk, external disk, or NAS)

Moreover, we need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.

Here's how to record a screen on Mac: https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

You can use Monosnap to record your screen if you are on Windows: https://monosnap.com/welcome

Here's how you can send us the file with the recording:
1. Visit https://wetransfer.com/
2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
3. Click Add your files.
4. Select the file(s) on your computer.
5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
6. In Send As select Link.
7. Click Transfer.
8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
Looking forward to hearing from you.
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