EXPORTING PHOTOS

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Hi

I am new to Luminar Neo and just finding my way. I edited roughly 15 images and exported them to a photo store to have them printed. 2 of the images reverted to the unedited version on the shops site. The other 13 show the edited version. I do not see how I did anything differentley and the 2 images still show the edited version in my Luminar catalog.

Any ideas what could be happening?

 

I have just realized that the two images are ones that I replaced the sky...What is the problem?

 

Thanks for any info

 

Thanks

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    Anastasiia Moore

    Hi Harry!

    This is unusual behavior for the app.

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us the original files you were working with (the photos where you changed the sky and they were exported incorrectly).

    Here's how you can send us the files:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 

    Looking forward to hearing back from you. 

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    Member

    Hi
    Thanks for your reply..I ended up re-editing the 2 photos and it exported correctly this time.. Weird!
    I am very happy with the product, perhaps I did something wrong the first time… I just found it odd that it was the two that I had replaced the sky.
    Thanks
    Harry

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