Restore own presets

Answered

Follow

Patrick Widdess

• May 29, 2022 21:12

I had to change some settings on my computer because of an issue with Finder. This basically reset Neo and it opened with a new catalogue. I was able to restore my old catalogue with no trouble but the presets I created are missing. How do I get them back?

0

• 

  Elena O'Brien

  • May 30, 2022 09:38

  Hi Patrick Widdess,

  Could you please let me know if in the process you have uninstalled Luminar Neo from your computer along with the folders it has created?

  0

  Comment actions Permalink
• 

  Patrick Widdess

  • May 31, 2022 21:26

  I didn't intentionally uninstall it but I might have indirectly. When I opened I had to reconfirm my registration and it created a new catalogue.

  0

  Comment actions Permalink
• 

  Margaret Bright

  • June 01, 2022 10:03

  Patrick Widdess,

  Please open the following path in Finder and let me know if you see any files in this folder:

  ~/Library/Group Containers/RTW788AXG3.com.skylum.luminarneo/Presets/Users

  0

  Comment actions Permalink
• 

  Patrick Widdess

  • June 16, 2022 13:15

  Basically I had to create a new version of the library. I found this folder in the old library, copied it to the new one and got all the presets back. Thanks.

  0

  Comment actions Permalink

Please sign in to leave a comment.