Very slow previews in Luminar NEO
Answered
I have an M1 Mac mini (base model with 8GB unified RAM and 256GB SSD) and find NEO very slow to render previews.
Even if the photos are in JPG format without any edits in NEO, it seem to take forever, before each photo become sharp.
Are there any plans to enhance the speed at showing previews in the future?
-
Indeed this is quite an issue for me. The speed makes it almost impossible for me to use luminar to select/pick/reject foto's. It takes much too long and ofter reject image because they look blurry realising later on it was still rendering (because there is also no animating neo logo). Also when one image is redered, you proceed to the next and go back you have to wait again on the redering of a already previously rendered image.
Tested with small and big libraries and in all cases its borderline useless for image selection.
-
Dear Skylum team,
it seems the question has been answered. However I cannot find the solution. In fact I have the same configuration and the same issue. The preview is horrible slow and in fact you need to zoom in and out again so the picture will be rendered. I have uninstalled Luminar NEO and deleted all settings from the Library however without success. The same issue after new clean install of 1.0.5 version. Please let me know what is the solution. Thank you,
Waldemar
-
Have the same problem on my PC with a Ryzen9 and 32GB RAM. So should be fast enough for anything. Yet in catalog view ALL the previews are blurry and stay blurry even after giving the software considerable time.
When klicking on a photo to watch it, it still stays blurry so I don't know whether I shot it out of focus or it is just not yet displayed properly. Only if I zoom in will it be rendered properly, and even this takes two seconds. This photo then (and only this one) will remain sharp when I zoom back to the "light table view" (for want of a better description). But all the other photos will NEVER update to be as sharp as they really are.And while this thread is marked as "answered" I fail to see any answer.
-
Hi Alfred Li,
Could you please clarify the format and size of the files you're working with?
Where are they located (on an internal or external drive)? -
I agree this problem has NOT been answered in this thread, the speed and lagging issues are chronic ! I have read through all of the above and have gone through all of the system info requests from Skylum support and ended with uninstalling and reinstalling, the issues have not been resolved, and the refresh during edits its unusable at times, I have tried cropping in Luminar Ai and saving to JPG reducing the file size down to 7gb and the issues still persist.
I have also since had my IT support provider take a look and they cannot see why Luminar uses so much memory and is so slow
When using Luminar Ai to edit it works pretty well even with 45Gb files and so it must be Neo that is the issue.
-
Hi All! In terms of the speed - don't hesitate to get in touch with our support team via support@skylum.com and we will investigate your case more thoroughly.
-
Hi Roel Arends,
Would you be so kind as to inform us of the following?- How many images are there in your Catalog? Please send us a screenshot of your Catalog file structure as in the example: https://prnt.sc/5DMf7stNodR8
Please make sure we can see the total number of photos added and all the folders.
- What’s your major concern in terms of performance? (e.g. RAW file rendering speed, export speed, etc.)
- How much time does it take to export an image? / How much time does it take to apply an adjustment to an image?
Also, could you please let us know your hardware configuration?
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the file's name (you can choose any you like) and save it somewhere where you can easily find it.
N.B. The links are clickable and show the screenshots that can guide you, if necessary.
Here is the video tutorial on how to retrieve your system info: https://www.loom.com/share/97aff7951ee3412daa020f1d88eb36e8
Please reach out to our support team at https://skylum.com/support, with the responses to the above questions, attaching the file with your system info.
Looking forward to hearing from you.
P. S. Let me kindly note that this thread is for the users of macOS. Since you're a Windows user, you can ask questions, share your feedback, and report bugs in the following section dedicated to Luminar Neo software for Windows OS: https://community.skylum.com/hc/en-us/community/topics/4417736601874-Luminar-Neo-for-Windows
-
Hi Andreas,
Does it work better if you have images on the internal drive?
-
I have also found Luminar Neo to be far slower than Ai and that version wasn't too fast to begin with. I have also noticed an issue that slows down the experience regarding colour profiles.
There is a delay in applying the correct profile to the image. The catalogue shows the thumbnails with a very amber cast and this is a problem when looking for images with the correct colour hue.
Opening an image for edit will appear with this amber cast and then pop to the correct colour rendering. This action must be adding delay to the working interface.
I am using a very capable Windows 10 machine, images are stored locally, only a few in the catalogue and for test are of low size.
-
Hi Member!
We need to be able to reproduce the issue on our end to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. You can use Monosnap to record your screen: https://monosnap.com/welcome
Here's how you can send us the file:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
Looking forward to hearing back from you.
-
Hi Jørn,
I definitely understand your concern. Please contact our support team https://skylum.com/support and we will do our best to take a closer look at what’s going on right away.
-
Hi Dirk Taggesell!
Please note that although the performance issues seem similar, each case is specific, and we need to investigate it individually. So we will appreciate it if you contact us via skylum.com/support so that we could troubleshoot your case.
Please sign in to leave a comment.
Comments
17 comments