File menu is not available after crop process.

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Satoshi Inoue

After I crop an image with the Clop AI tool, most of the File menu items are grayed out and not selectable. Of course, the shortcuts do not work either.  I have to switch to the Catalog or Presets tab to use the File menu.

How do I enable the File menu while keeping the Crop tool state in the Edit tab?

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    Elena Blum

    Hello Satoshi Inoue,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support 
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    Satoshi Inoue

    I have already seen this problem since Ver. 1.0.1. It's time to fix it. I hope you find these simple bugs yourself. 

    I found an even simpler bug. This was not checked prior to 1.0.4.
    Failure to generate thumbnail images in the catalog tab and to display them in the edit screen after copying adjustments from a cropped image and pasting those adjustments into another image. It always displays that image in stark black. Clearing the adjustment will restore it. There is no problem with copying and pasting adjustments for non-cropped images. The trigger for this problem is in the copying process of adjustments on cropped images.

     

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    Tania Taylor

    Hi Satoshi Inoue!

    I'm afraid we couldn't reproduce the issue on our end. We will appreciate it immensely if you send us a screen recording to skylum.com/support. 

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