Problèmes d'installation de Luminar Neo

Answered

Comments

8 comments

  • Avatar
    Mike Byrne
    J'ai eu le même problème (mais en anglais), j'ai envoyé un e-mail au support et demandé un lien vers le fichier .msi. Avec cela, j'ai pu installer Neo.
    -1
    Comment actions Permalink
  • Avatar
    Mike Byrne

    Voici le lien: https://downloads.skylum.com/luminarneo/win/Win_Luminar_Neo.msi

    d'un autre article intitulé Neo 1.0.4 won't install

    0
    Comment actions Permalink
  • Avatar
    Piotr BIRECKI

    Mike Byrne, merci pour la réponse, mais j'ai déjà essayé cette solution, elle ne marche pas chez moi.

    0
    Comment actions Permalink
  • Avatar
    Helena Carter

    Hi Piotr BIRECKI,

    I'm sorry it didn't help. Please, get in touch via skylum.com/support so we could help you with this.

    0
    Comment actions Permalink
  • Avatar
    PAUL LUTZ

     

    Bonsoir Paul LUTZ,

    Depuis la dernière mise à jour 1.4.0 de Luminar Neo, le logiciel ne s'ouvre plus. Quelqu'un a-t-il la solution?

    0
    Comment actions Permalink
  • Avatar
    Kate Williams
    Hi Paul,
     
    Please try restoring from backup:
    1. Make sure Luminar is closed.
    2. Locate your Luminar Neo Catalog folder. The default location is C:\Users\%username%\Pictures. If you specified a custom location for your catalog, search your custom location.
    3. Rename the Luminar Neo Catalog folder. Choose any name you like.

    Try to launch Luminar Neo and create a new catalog. If you're able to load the app, please, try the following steps:

    1. Make sure Luminar Neo is closed.
    2. Navigate to where your previous catalog is stored.
    3. Locate the Backups folder in the catalog and open it.
    4. In the Backups folder, select a file that has been created prior to when you encountered the issue with the library and copy the file somewhere where you can easily access it.
    5. Rename the file you just copied by adding the following after the file name (omit quotes): '.luminarneo'.
    6. Start Luminar Neo.
    7. Click Luminar Neo >File > Catalog > Open > point Luminar to the file from Step 5.

     

    If this doesn't help, please contact us at https://skylum.com/support 

    0
    Comment actions Permalink
  • Avatar
    voyage voyage

    Impossible de mettre la mise a jour luminar néo il me demande de fermer luminar a chaque fois impossible aussi de le désinstaller pour le remettre c pareil merci de votre réponse

    0
    Comment actions Permalink
  • Avatar
    Elena O'Brien

    Hi there,

    I am sorry to hear that you are facing issues with Luminar Neo! Please reach out to us at http://skylum.com/support and we'll get that sorted out for you ASAP.

    0
    Comment actions Permalink

Please sign in to leave a comment.