Really variable startup times for Neo

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    Tania Taylor

    Hi Carl!

    Could you please tell us how exactly you invoke Luminar Neo as a plugin?

    We recommend doing so in the following way:

    • Right-click on the image > Export >  Luminar Neo > You have an option to Open Source Files or, if you've made any changes in Lightroom that you'd like to transfer over to Luminar Neo, you can also choose Edit a Copy with Lightroom Adjustments.

    If you still experience any issues or lagging in invoking the Luminar Neo plugin, could you please reach out to our support team via skylum.com/support so that we could closer investigate your case?

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    Carl Lum

    I normally invoke Neo as a plugin by using Edit in > Luminar Neo from Lightroom. I just tried it using Export > Luminar Neo and it took 3 minutes and 25 seconds to open! 😖

    As a test, I closed Neo and immediately reopened it standalone, and it took...another 3 minutes and 25 seconds exactly to reopen!

    And this is on a Core i7 Windows machine with 32GB RAM and a 500GB SSD. I even added it to my "ignore" list in my antivirus just in case. 

    I will log a support ticket. 

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    Katherine Nelson

    Hi Carl Lum,

    Indeed, we'd kindly ask you to contact our support team via https://skylum.com/support so we could investigate it further.

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    Stanford Thornton

    Look in your appdat/Luminar NEO/textures/custom, if you have a few files in there try deleting them.

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