Plug-In Mode Not Working for Lightroom (Mac)

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Kenneth Goodman

I've downloaded and installed the 1.04 release for Mac.  When I attempt to transfer a photo from Photoshop to Neo the app always opens in plug-in mode, giving me the option to Edit, Cancel or Apply.  However, when I attempt to edit a photo from Lightroom (edit a photo w lightroom adjustments) Neo always seems to open in standalone mode, not giving me to ability to return the Neo edited photo back to Lightroom.  Of course, I can save it as a new Tiff file and import that into LR, but that's not ideal.  I've tried uninstalling the LR plug in and reinstalling it, but nothing .  Does anyone have any ideas?  Thanks

Ken Goodman

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    Ivan Azure

    Hi Ken,

    Follow these instructions:

    • Download AppCleaner from here (click this text to open the link).
    • Install AppCleaner and start it.
    • Drag Luminar from your Applications folder into the AppCleaner window. When removing Luminar, mark all the files and folders on the list, except for RTW788AXG3.com.skylum.luminarNeo
    • Once you've uninstalled Luminar Neo, restart your Mac and download a fresh version of Luminar from the Skylum account.

    Here is the video tutorial you might find helpful: https://www.dropbox.com/s/poak20bxywarzxz/Screen%20Recording%202021-12-28%20at%2012.56.57.mov?dl=0

    Then, fulfil this procedure:

    1. Make sure Lightroom is closed.
    2. Open Finder, click Go > Go to Folder and paste the following path: /Library/Application Support/Skylum Software/LuminarNeo/Plug-Ins/
      There will be a bunch of files in there, the ones you're interested in have the following extensions: .lrplugin and .lrtemplate - 
    3. Open a new Finder tab or window and click Go > Go to Folder one more time and navigate to the following path: /Library/Application Support/Adobe/Lightroom/Modules/
    4. Copy the .lrplugin into the folder that you opened in Step 3.
    5. Click Go > Go to Folder one more time and navigate to the following path: ~/Library/Application Support/Adobe/Lightroom/External Editor Presets/
    6. Copy the .lrtemplate file into the folder that you opened in Step 5.

    If the issue persists, please contact our support team via support@skylum.com

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    Russell Brunet

    Thanks, this worked for me. I thought it hadn't, but I came back and it must have corrected things after the computer was restarted.

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    Kate Williams

    Thanks for the update. Glad to hear the issue has been resolved. 

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    Russell Brunet
    • Edited

    Kate Williams, it seems to be happening again. I went through all the steps and restarted the computer twice. Nothing will re-import back into lightroom after doing the Neo edits. It happened before the most recent update and persisted after I updated.

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    Elena O'Brien

    Hi Russell Brunet,

    Please contact our support team via support@skylum.com.

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