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    Margaret Bright

    Hi Karl,

    Usually, the performance depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and the place where you store your photos (it works faster when the photos are located on an internal drive).

    Nevertheless, we are constantly improving the speed of the app to provide our artists with the best quality. In fact, it's one of our top priorities at the moment.

    We kindly ask you to email us via - our techs will gladly help you improve the situation.

    Please let our team know the following:

    1. How many images are there in your Library? Please send us the screenshot of your Catalog file structure.
    2. Where are they located (on an internal or external drive)?

    Please also let us know your hardware configuration.

      • Press the Windows logo key + R.
      • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 
      • In the window that opens, make sure you have System Summary highlighted on the left.
      • Click File > Export.
      • Type the name of the file (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your support request.

    N.B. The links are clickable and show the screenshots that can guide you, if necessary.

    Here is the video tutorial on how to retrieve your system info     

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