New Download from account isn't working




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    Jason Gilreath

    After a couple of hours it seems the link is working again, thank you!


    Edit: I was able to download onto my intel Mac however when I went to my M1 Mac the website wasn't downloading the installer again.  

    Going back to the Mac where I was able to download the installer and for troubleshooting I tried downloading the installer just to see if it works and it's stopped downloading again and going back to either loading a blank page or downloading an empty file with the url as the name of the file.


    Edit 2: after 3 hours I was able to download and install on both Macs.

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    Kate Williams

    Hi Jason, 

    I'm glad to hear the issue was resolved and sorry for the temporary inconveniences you've encountered. 

    Please don't hesitate to get in touch with our support team at would similar issues occur. We'll do our best to sort them out for you as quickly as possible. 

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