Thumbnails are (sometimes) extremely low-res previews
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I am seeing an issue whereby thumbnails of RAW files (not tested with jpeg) often appear at very low resolution (approximately the on-screen resolution of a 'small' thumbnail) and will not re-render even if I change the thumbnail size, open and close edit mode, restart Luminar etc. This seems to affect around 95% of images but I can't see any pattern. These are Nikon D3200 RAW files on Neo 1.0.1 Mac OS Mojave, 8GB ram i7 quadcore CPU.
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Hi Simon,
Please specify in which way do you open the images?
Do the previews become blurry after switching from the Edit to the Catalog tab?
Could you please let us know your hardware configuration? Click on the Apple logo in the upper left corner of your screen, click About This Mac, and take a screenshot of the window that opens. Then, switch to the Displays tab and take a screenshot of it as well.
Check out this article (click this text to open the link) about making screenshots on Mac if you need help with that. Attach the screenshots to your email at support@skylum.com -
Simon, I have the same problem. I went from Mojave to Catalina and that did NOT fix this problem. So I am not going to keep upgrading to Big Sur. I already lost now the ability to use 32 bit programs which is why I was on Mojave. So do not upgrade the OS thinking this will solve the soft fuzzy preview issue.
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Elena Blum the thumbnails are blurry the whole time, from importing the image, to after I've edited, to after I've opened and closed Luminar. They just don't seem to be trying to render. Some do, but as I say I have no idea why those ones.
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I was told in an email that they know about this, and they are addressing this issue next. I have had several email exchanges with them on this item, and have tried to stress it isn't going to be fixed by re-installing Neo but that they have a problem on their end with display.
When you tab from Edit back to Catalog, does the image stay sharp for a second before going soft? Mine do. And that is a render/display problem on their end. Hang tight. I know they are working on this. -
Hi All,
Please contact our support team via support@skylum.com and we will consult you in a more detailed way.
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