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    Alina Skylum

    Hi Sheamus O'Faola'in,

    Please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “LuminarAI” and delete it (it deletes your activation for Luminarᴬᴵ too. Please, note that your Custom and downloaded Looks/templates will be removed, so make sure to save them somewhere);
    5. Go to Pictures and rename the folder called Luminar AI Catalog (if you have your Catalog anywhere else, find it and rename it).
    6. Install the app once again and launch it: http://skylum.com/download/luminar-ai-download 
    7. Activate the software by logging in to your Skylum account. Next, on the Welcome to Luminar AI screen, click on the + button and add a small folder with images or a single image for editing. 
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