Blurred image

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    Helga Rowles

    Hi Prashant,

    Do you open the exported image in Windows Photos? Please try opening the exported image in different applications (including Luminar AI) to check if it gets blurred no matter what application is used.

     

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    Prashant Pandey

    Hi. I tried to open it in different software but it is still not working. Picture getting blurry. I like this software and am planning to buy it but if this problem persists then it is not possible to buy it.

     
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    Prashant Pandey

    Hi. When exporting through JPEG, picture getting blurred and when exporting through pdf then it is fine. Please suggest what to do ?

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    Hilltops

    So, what JPEG export settings are you using? Best would be to make a screenshot of the settings and share here.

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    Alina Skylum

    Hi Prashant,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.
    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request at https://skylum.com/support
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