Doug Heffner

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Christina Heffner

• March 06, 2022 13:40

when I try to sign into Neo, It opens a page in my browser. All it says is that I am authenication complete. When i use Google to sign in. In all cases it doesn't let me sign in. When I try to change my password it does not give me the option to change it. Is there a way just to reset my complete account. Please help!

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• 

  Alina Skylum

  • March 06, 2022 18:45

  Hi Christina!

  First of all, please make sure to log out of your Skylum account in the web browser. 

  After this, please proceed as follows:

  1. Please, click on Forgot My password here and enter your email.

  2. Right after that you will receive the email to reset your password. Click Reset password button. 

  3. All you need to do now is to set a new password and repeat it.

   

  Please, try the following solutions if Forgot Password still doesn't work:

  1) using an alternate browser;

  2) clearing your browser cache and cookies and starting with a new browser session after that.

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