Luminar Share doesn't scan QR code

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Hans van Wijhe

When I hit "Connect" in the Sharing tab, Luminar NEO presents a QR-code. When I try to scan this QR code with Luminar Share on my Android cellphone, nothing happens. When I scan this QR-code with a 3rd party QR scanner app, this app scans the QR code flawlessly. What can be the issue here and how to solve it?

Also when I try to share an image via the Mail button  in the Share tab, nothing happens. Same question here, what can be the issue?

Thanks very much for any assistance or help.

Hans

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    Alina Skylum

    Hi Hans van Wijhe,

    Can you please tell us your smartphone model?

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    Hans van Wijhe

    Hi Alina,

    My cellphone is a Motorola G30.

    Take care and stay safe,
    Hans

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    Alina Skylum

    Hans,

    Got you. Let's try clearing cache in Luminar Share:

    1. Open the phone settings.
    2. Go to the Applications section.
    3. Select Luminar Share
    4. Open the Storage section
    5. Press the Clear cache button.

    Can you scan the code?

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    Hans van Wijhe

    Hi Alina,

    No, unfortunately the QR-code still cannot be scanned.

    By the way, do you have a work around for my share via email issue as well? (See my initial message, please)

    Thanks a lot,
    Hans

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    Alina Skylum

    HI Hans,

    Please ensure that your Luminar Neo and Luminar Share apps are up-to-date (How to update the app: on iOS; on Android)

    Also, try to change the Windows network location to private:

    https://support.microsoft.com/en-us/windows/make-a-wi-fi-network-public-or-private-in-windows-0460117d-8d3e-a7ac-f003-7a0da607448d 

    Concerning the Share via Mail, at the moment, the standard Windows 10 email app is yet to be supported by Luminar. Therefore, could you please try to use an alternative email client to export the images? 

    For instance, you may install Thunderbird following this link: https://www.thunderbird.net/en-US/ 

    Afterward, you will need to set the app as your default email client. I have found a video tutorial for you explaining how to do it, in case you need assistance with that. Please find it here.  

    You'll be able to select the recipient of the email containing your processed image.  

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    Dennis Kethers

    Hi, i have the same problem.

    The QR-code still cannot be scanned.My Smartphone is a Xiaomi Note 11

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    Ivan Azure

    Hi Dennis,

    Please specify whether you use IPv6. We recommend temporarily disabling the element and checking whether the issue persists.  If the algorithm doesn't help, reach our representatives via support@skylum.com

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    Hans van Wijhe

    Many, many message exchanges have taken place between Skylum support and me, but still the solution to this problem has not been found. 

    Hans

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    Miguel Angel Vega

    For those who still can't read qr code you should use your camera qr scanner. It will lead to luminar share

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    Johanna Annable

    I have the same problem 

     

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    Greg Gorman

    My problem was the Windows PC on the same network as my phone, but Windows was trusting my home WiFi as a Public WiFi and I had told Luminar Neo to only use Private networks.  Changing my Windows PC to treat my home WiFi as Private fixed the connection problem.

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    Katherine Nelson

    Hi Johanna Annable,

    Please kindly reach out to our support team via https://skylum.com/support so we could assist you with this issue.

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