Luminar Neo not working

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christian nielsen

• March 03, 2022 16:49
• Edited

Device name    Galaxy Book-Pro
Processor    11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz   2.80 GHz
Installed RAM    16.0 GB (15.7 GB usable)
Device ID    7B7B5EFD-87A6-4A39-A58A-A0B536EBFEA3
Product ID    00330-80216-89572-AA535
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

 

Neo Launches and I can pull up my image but when I use the sliders to edit my image NOTHING HAPPENS, also my RAW files are showing up in VERY BAD quality. This does not happen in Lightroom. Taking minutes for any sort of edit to even reflect on the image...... unusable

 

https://drive.google.com/file/d/1tGfFC3A-WuHUkTDhLgmE_LCPVC7EhkHq/view?usp=sharing 

System info

 

 

 

 

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  Anastasiia Moore

  • March 03, 2022 15:42

  Hi christian nielsen,

  Kindly reinstall drivers for the Intel GPU. 

  Make sure to fully uninstall your current graphics drivers before proceeding. How to uninstall drivers (click this text to open the link). 
  In addition to uninstalling the device, make sure to select the Delete the driver software for this device option

  Download and install drivers from the manufacturer's website:

  • Intel (click this text to open link)

  Please let us know how it goes.

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  christian nielsen

  • March 03, 2022 17:09

  I uninstalled the Graphics drivers completely and reinstalled. I am still getting the same issue. Almost non responsive

   

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  Alina Skylum

  • March 03, 2022 20:08

  christian nielsen,

  In this case, please, get in touch via skylum.com/support and let us know your hardware configuration:

  • Press the Windows logo key + R.

  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 

  • In the window that opens, make sure you have System Summary highlighted on the left.

  • Click File > Export.

  • Type the file's name (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to skylum.com/support

  However, please, kindly note. that due to the war in Ukraine, it might take us longer to reply, since our Team is located here. However, we're trying our best to continue working and get back to you as soon as we can.
  
  You can check these credible sources regarding the current situation here: https://ukraineworld.org/articles/ukraine-explained/what-read
  
  Here is how you can help: https://how-you-can-support-ukraine.super.site/

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  christian nielsen

  • March 03, 2022 23:16

  Please see the google drive link, I already had that in my post 

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  Agatha Winter

  • March 04, 2022 08:14

  Hi Christian,

  In this case, could you please disable hardware acceleration following the steps below?

  1.Type CMD in the search field on your Taskbar, right-click on the Command Prompt line and choose Run as administrator. 

  2.In the Window that opens, copy and paste the line below: 

  reg add HKCU\SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration /t REG_DWORD /d 1

  3. Press Enter on your keyboard.

  Launch Luminar and check how it works for you.

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  christian nielsen

  • March 04, 2022 20:37

  Still very slow. 

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  Alina Skylum

  • March 05, 2022 09:49

  Christian Nielsen,

  Please, note that performance speed is influenced by several factors.

  How many photos do you have in your catalog? Are they stored on internal or external drive?

  Do you run any other apps when you edit your photos? How much free space do you have on your drive, where Luminar is installed?

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  Danijel Boksan

  • March 08, 2022 08:36

  

  I have this problem, and i was reading what i could do, so i try everthing what i found. but it´s still not working. can someone help me pleas ?

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  Helga Rowles

  • March 08, 2022 09:51

  Hi Danijel,

  Could you please try to update your Nahimic drivers? We can recommend following either method 1 or 2 in this article: https://www.drivereasy.com/knowledge/update-nahimic-audio-driver-quickly-easily/ 

  If updating the drivers does not help, could you please try to disable Nahimic (or nahimicservice.exe) in your Task Manager? (How to run a task manager: click here)

  If you're prompted to restart the computer after you disable this service, please make sure to run Task Manager once again after the restart and verify that this service is still disabled. 

  Once you've made sure that Nahimic is not active, please try to run Luminar and check whether the issue persists. 

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  Annmarie

  • March 17, 2022 06:26
  • Edited

  HI! I too have the Samsung Pro Book 360 and have been having the same issues for the last month and a half. I have uninstalled, reinstalled the program, removed and reinstalled the drivers... I went to sites to download things and still to no avail Neo isn't working like its supposed to.

  I only have 2 images in catalog, which I ended up deleting. NO other programs or apps running. It is a brand new computer and nothing but basic programs installed to run. I haven't installed anything yet, other than Neo.

  I have images saved to external hard drive, although I Have 1 TB of memory on the computer. 

  So you aren't alone in this. IF it can't get working by end of this month, I have no choice but request a refund and suck it up to pay for the other editing programs, I really don't want.

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