Luminar NEO

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Philippe Vallon

• March 03, 2022 10:46

Bonjour, après quelques temps d'utilisation de NEO sans problème, impossible d'utiliser le logiciel, voici les premiers lignes relatives au problème.

Merci de votre attention.

Philippe.

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  Alina Skylum

  • March 03, 2022 19:26

  Hi Philippe,

  Please try the following steps:

  1. Hold down the Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
  2. Select a backup that was created before you encountered the issue with the library and click Restore from Backup.

  Here is the video tutorial that may also be helpful: https://www.loom.com/share/2fad8457bbb34faa948ea766a002aad8

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  Philippe Alexandre

  • September 22, 2022 21:47

  JE CONPRENT PA S ANGLAIS 

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  Katherine Nelson

  • September 23, 2022 08:10

  Hi Philippe,

  Please kindly reach out to our support team via https://skylum.com/support and our French-speaking agent will assist you asap.

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