second seat

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Dalea Faulkner

• March 03, 2022 05:22

we installed luminar Neo, bought a second seat, downloaded the software, confirmed the authentication by logging into account. However, it will not start the Luminar, only the log in appears. 

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  Alina Skylum

  • March 03, 2022 09:15

  Hi Dalea,

  First of all, please make sure to log out of your Skylum account in the web browser. 

  After this, please proceed as follows:

  1. Please, click on Forgot My password here and enter your email. 

  2. Right after that you will receive the email to reset your password. Click Reset Password button. 

  3. All you need to do now is to set a new password and repeat it.

  Please, try the following solutions if Forgot Password still doesn't work:

  1) using an alternate browser;

  2) clearing your browser cache and cookies and starting with a new browser session after that.

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