Download install files have trojan virus

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Gregory Georges

• March 03, 2022 00:10

I can't install Luminar AI as the download shows a trojan virus included. Is anyone else seeing this? 

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  Member

  • March 03, 2022 00:23
  • Edited

  I installed the Luminar AI trial a few days ago with no problems (I only have the built-in windows antivirus).

  Make sure that the file is coming directly from Skylum and try another antivirus or two to be sure that it is not a false positive. Skylum would not distribute anything with a virus, but there is a small chance of a Russian hack. *I have 0/none evidence nor indications that a hack happened to Skylum*

   

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  Alina Skylum

  • March 03, 2022 09:24
  • Edited

  Hi Gregory! Please try using an alternative link: 

  https://downloads.skylum.com/luminarneo/win/Win_Luminar_Neo.msi

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  Carl Peterson

  • March 03, 2022 19:39

  Gregory,

    I just downloaded the LuminarNeoSetup and ran a virus check.  My anti-virus didn't detect anything (it's not Norton).  I'm sure that Skylum will double-check the files on their servers.

   

  Carl

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  Alina Skylum

  • March 05, 2022 09:22

  That's true. Our development team was notified about this problem. Hopefully, we can resolve it soon.

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