Software does not sign me in 👇(check photo)👇

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Andreas Karaolis

• March 02, 2022 20:07
• Edited

Hello today i buy luminar neo(i am new user-first time i want to use edit software) but i have problem, i download the software but when i put my email & password stack loading more than 1 hour. windows10, 32gb ram, ssd, gaming pc

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• 

  Alina Skylum

  • March 03, 2022 09:33

  Hi Andreas,

  Let's try reinstalling Luminar Neo. Please follow the steps below:

  Uninstall Luminar.

  How to uninstall an app on Windows 10 (click this text to open the link).

  How to uninstall an app on Windows 11 (click this text to open the link).

  Clear your registry:

  • Visit https://www.ccleaner.com/ccleaner/download?pc
  • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
  • Once the download has finished, launch the file and install CCleaner on your computer.
  • Launch CCleaner.
  • Click Registry on the left.
  • Click Scan for Issues in the lower left. Wait for the scan to finish.
  • After the scan has finished, click Fix Selected Issues in the lower right.
  • Close CCleaner.

  Reboot your PC.
  

  Download the latest version of Luminar Neo from here: 

  https://skylum.com/download/luminar-neo-paid

  Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt might appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on the screen.

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